Six tips to surviving CRM design hell...
Having spent the past six weeks in CRM design hell, I thought I’d share some tips on surviving the process while it was freshly seared on my memory. Trust me, CRM design work, rather like a prolonged course of dental treatment, isn’t the most fun way to spend your time. For those of you who haven’t been through CRM design before, it’s probably appropriate to first explain what it is: CRM design is where, having selected the CRM technology you wish to implement, you sit with your chosen vendor, and work out how your CRM requirements will be delivered in the new software.
SaaS Vision is About More Than Just "the Suite"
The integration among SaaS solutions described in Phil’s initial blog could be built by an integrator for a specific customer, or provided as an “integration as a service” offering to the market, by Appirio or another third party. We take a...
Read more about SaaS Vision is About More Than Just "the Suite"...A bench with two seats
A few weeks ago, I had the opportunity to hear Joshua Gutwill, a researcher at the Exploratorium, speak about Instrumenting Chaos: Understanding the Visitor Experience in a Free-Choice Environment. In the Q&A part of the talk, someone asked if...
Read more about A bench with two seats...Adobe Embraces the Cloud - Hazy Days Ahead for Mic
Yesterday Adobe announced Acrobat.com - a new set of collaborative apps available online that allow users to create and share documents and PDFs, host web meetings and much more. The announcement received significant attention from the press and...
Read more about Adobe Embraces the Cloud - Hazy Days Ahead for Microsoft?...Three Tests for the Cloud's Future
We couldn't help but notice how fast Cloud Computing has gone to the top of the hype cycle over the last month. You could say the Cloud is "the internet" in general and it has been there all along, and in fact it may have been referenced 10 or more...
Read more about Three Tests for the Cloud's Future...Satyam CEO Exposes Faux Capitalism
Satyam's CEO has written a mea culpa letter to the regulatory authorities indicating a fraud of epic proportions that included inflated cash balance, fake earnings and more. He said, the scheme reached "simply unmanageable proportions" and he was...
Read more about Satyam CEO Exposes Faux Capitalism...Search quality, continued
A few weeks back Udi Manber introduced the search quality group, and the previous posts in this series talked about the ranking of documents. While the ranking of web documents forms the core of what makes search at Google work so well, your search...
Read more about Search quality, continued...